How to Start a Business / Customer Service

LCB Online MBA

London College of Business Limited, UK

in association with

M/s. Oversea Study Concept Limited

Are proud to announce a Two day Seminar cum Training programme

Targeted at Young Entrepreneurs and Enthusiastic People in Corporate Organisations such as Banking/financial Services, Manufacturing/Production, Hotel/Hospitality Services, Healthcare/Social Services, Schools/Colleges/Universities, Civil Service/Government Institutions on the topics

  1. Business Start-up
  2. Customer Service
Programme Dates Centre
01, 02 June, 2016 Sheraton Hotel, Abuja
03, 04 June, 2016 Le Meridien Hotel, Port Harcourt
06, 07 June, 2016 Sheraton Hotel, Lagos
08, 09 June, 2016 Ibadan Premier Hotel, Ibadan
Venue details will be provided on Registration

Participants will benefit by getting a good understanding on the nuances of how to Start a Business and deal with making the business a practical success by a hands-on step-by-step learning workshop approach.  This business start-up programme will be well supported by a second workshop on Customer Service, which is an essential need to run businesses successfully and provide maximum customer satisfaction, with practical, real life case situations.

London College of Business is a well established higher education provider in Barking, UK and has rich experience in teaching and delivery of business management programmes at a higher level.  The faculty for the programme are well experienced with practical industry and business based exposure to enable successful conduct of the programme.  Oversea Study Concept Limited associates the programme with its rich local Nigerian network support and providing an in-depth expert knowledge on the expectations of the targeted audience.

Programme Schedule
Day 1 Day 2
Start Time End Time Topic Start Time End Time Topic
09.30AM 10.00AM Registration and Refreshment 09.30AM 10.45AM Customer Service-Case Study Reviews and Presentation
10.00AM 10.15AM Welcome Address Oversea Study Concept Limited 10.45AM 11.00AM Refreshments
10.15AM 11.30AM Programme Introduction and Brief 11.00AM 12.15PM Business Start-up – Case Study Reviews and Presentation
10.30AM 12.00Noon Business Start-up Basics and Overview Presentation 12.15PM 01.00PM Lunch
12.00Noon 01.00PM Lunch 01.00PM 02.00PM Customer Service – Challenges and Conflict -Discussion
01.00PM 02.30PM Customer Service –Basic and Overview Presentation 02.00PM 03.00PM Business  Start-up – Idea Generation and Feasibility – Discussion
02.30PM 03.15PM Practical Workshop on Business Start-up Basics 03.00PM 03.15PM Refreshments
03.15PM 04.00PM Practical Workshop on Customer Service Basics 03.15PM 04.30PM Programme Review and Test/ Practical Work Assignment
04.00PM 05.00PM Q&A and Participant presentations 04.30PM 05.00PM Q&A, Feedback and Review
05.00PM Programme End Day 1 05.00PM Programme End Day 2

Participation Fee:

With Participation Certificate: N60,000.00 or equivalent UK Pound Sterling

With Awarding Body (Evaluated Certificate): N80,000.00 or equivalent UK Pound Sterling

Registration Process – Register by filling and submitting in the online Web booking Form available on www.lcbuk.org.  Fee payment is to be made by bank swift transfer into:
Name of Bank: FCMB (First City Monument Bank).
Name of Account: Oversea Study Concept Ltd.
Account Number: 0154463013

Registration End Date for all centres Two days prior to event start.

Travel and Accommodation for Participants – Participants to make their own arrangements

Payment and Cancellation – Online Payment confirmation – Evidence to be produced on the first day of the Programme.  Participation Fee once paid is Non-Refundable.

Further information – Contact Dr. Fred O Emojevbe, Nigeria Mobile No. 08184186899

Application Form (.pdf)

Application Form (.docx)

Printable Brochure (.pdf)

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